Terms of service

1. Who we are

Pathquill is operated by Brendon Boyd, trading as Pathquill, Perth, Western Australia. In these terms, “Pathquill”, “we” and “us” mean Brendon Boyd trading as Pathquill. “You” means the agency or business using the service. Contact: support@pathquill.app.

2. What Pathquill does

Pathquill is a lead-delivery assurance service for web and marketing agencies, which may use it across their client websites and include it in services they provide to their clients. It is designed to check the enquiry journey on a client’s website (that an enquiry or quote-request form submits, that the enquiry is received in the client’s inbox or CRM, and that the customer’s acknowledgement goes out) and to give the agency an alert and evidence when a step fails.

Today, in the pilot, Pathquill sends clearly labelled test enquiries through authorised website forms, checks whether each one arrived in the receiving inbox or CRM, and records evidence of the result. Arrival is confirmed when the receiving system relays the enquiry’s unique pq-run-… token back to Pathquill, either through an authenticated webhook or through a forwarding address handled by Cloudflare Email Routing. Scheduled checks and webhook alerts are available only when enabled for a client site.

Some features described on our website are labelled “coming”, “pilot”, or “roadmap” and are not yet generally available. These include the free zero-config inspect, acknowledgement (auto-reply) checks, client-ready branded reports, the “Create support ticket” action, confidence labels on results, named CRM integrations, and paid continuity monitoring through an optional connection to a client’s CRM or inbox. We will tell you before any of these is switched on for your account. Pathquill is early-stage software: features may change, and some form types (for example forms that need a CAPTCHA, a login, JavaScript, or a non-POST submission) are not supported.

3. Accounts

Public sign-up is not available. Accounts are created or invited by the operator. Keep your login details secure and tell us promptly at support@pathquill.app if you think your account has been misused.

4. Your responsibilities

You must only point Pathquill at forms you own or are authorised to test, and you must follow our Acceptable Use Policy. You are responsible for telling your clients that labelled test enquiries will be sent through their forms, and for any configuration you give us (form URLs, forwarding rules, webhooks).

5. What a result does and doesn’t prove

A PASSED result is point-in-time evidence that one specific labelled test enquiry travelled from the public form to the receiving endpoint at that time. It is not a guarantee that every future enquiry will arrive, and Pathquill does not control email deliverability, spam filtering, DNS, hosting, or third-party CRM and mail providers.

6. Fees

The design-partner pilot is free. If we later offer paid plans, we will tell you the price and terms in advance, and you will not be charged unless you agree to them in writing.

7. Availability and changes

We provide the service on an “as is” and “as available” basis, with no service level agreement. We may change, suspend, or stop the service. Where practical, we will give you notice by email.

8. Liability

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential loss, including lost enquiries, lost sales, or lost profits, and our total liability to you in connection with the service is limited to the amount you paid us for the service in the 12 months before the claim (which is nil during the free pilot). Where the law lets us limit liability for breach of a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

9. Ending

You can stop using Pathquill at any time and ask us to delete your data. We may suspend or end your access if you breach these terms or the Acceptable Use Policy, or if we stop offering the service.

10. Governing law

These terms are governed by the laws of Western Australia, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

11. Changes to these terms

We may update these terms. We will change the “Last updated” date above and, for material changes, tell active users by email.

12. Contact

Questions about these terms: support@pathquill.app.